Terms of Service

ProcureTwin helps a contractor record its capabilities and evidence, compare them with a procurement opportunity, and produce a suitability report. Reports may include a match score, a pursue, investigate or decline recommendation, gaps, risks and suggested next actions.

ProcureTwin does not prepare or submit bids, accept contracts, set prices, verify your legal eligibility, or make declarations to a contracting authority. You remain responsible for checking the original procurement documents, taking professional advice where needed, and deciding whether and how to bid.

• You must be at least 18 and use a genuine work email address.
• You must provide accurate organisation information and keep it current.
• You are responsible for account credentials and activity carried out through them.
• You must tell us promptly at support@procuretwin.com if you suspect unauthorised access.
• An organisation owner or administrator is responsible for deciding who may access its workspace and for the information those users add.

ProcureTwin is currently supplied as a closely supported business pilot. Any price, subscription period, usage allowance, payment date or additional support commitment will be set out in a separate written pilot order, proposal or invoice agreed with you before payment. Those commercial details form part of the contract. If they conflict with these terms, the specifically agreed commercial details take priority.

There is no consumer checkout on this website. Creating an account by itself does not commit you to a paid subscription. Prices are exclusive of VAT unless the written order says otherwise.

You keep ownership of information and documents you upload or enter. You give us a limited right to host, copy, process and display that material only as needed to provide, secure, support and improve the service and to comply with law.

• You must have the right to provide the material.
• You must not upload unlawful, malicious or infringing content.
• Do not add individual employee names, health information, criminal-record information or other sensitive personal data. The staff capability feature is designed for roles, qualifications and headcounts, not named employee records.
• Mark confidential client names appropriately and avoid uploading procurement documents where your contract or the procurement rules prohibit third-party processing.

“Verified” in ProcureTwin means that a user in your organisation has linked and confirmed supporting evidence. It does not mean ProcureTwin has independently certified the claim. You are responsible for the truth, completeness and currency of your organisation profile, evidence and opportunity information.

Procurement notices can change. Always check the live notice and tender pack before relying on a deadline, requirement or recommendation shown by ProcureTwin.

Some features use an AI provider to extract or explain procurement requirements. AI output is treated as a proposal for review, not as a verified fact. Deterministic checks remain separate from the AI explanation, and AI cannot add accreditations, insurance, staff, equipment or project experience to your profile.

You must review AI-assisted output against the original documents. ProcureTwin does not use AI to make a legal or similarly significant decision about an individual.

You must not:

• try to access another organisation’s account, data or documents;
• probe, scan, bypass or interfere with security or usage limits;
• introduce malware or use the service to break the law or another person’s rights;
• resell, copy or reverse engineer the service except where law expressly permits it;
• use automated traffic that materially degrades the service; or
• present a ProcureTwin recommendation as a guarantee of contract award or eligibility.

We and our licensors own the service, software, design, scoring methods, documentation and branding. These terms give you a limited, non-exclusive, non-transferable right to use the service for your internal business purposes during your subscription or pilot access.

If you give us product feedback, you allow us to use it without restriction or payment, provided we do not identify you publicly without permission.

Each party must protect the other’s confidential information and use it only for the contract. This does not cover information that is public through no breach, was already lawfully known, is received lawfully from another source, or must be disclosed by law.

We use specialist suppliers for hosting, authentication, database storage, email delivery, network services and optional AI processing. Our Privacy Notice explains how personal data is handled by those suppliers.

We aim to keep ProcureTwin available and secure, but a pilot service may be interrupted for maintenance, incidents or supplier outages. No uptime service level applies unless it is written into your pilot order. We may change features where reasonably necessary for security, compliance or product development. We will not deliberately remove a material paid feature during a fixed pilot without giving reasonable notice or an appropriate remedy.

You may stop using the service and export or delete your organisation data from Settings. Any minimum term, renewal or notice period in a written pilot order still applies.

We may suspend access where reasonably necessary to protect the service, investigate a security incident, prevent unlawful use or address a material breach. We may end the contract for a material breach that is not remedied within 14 days after notice, or immediately where the breach cannot be remedied, is unlawful, or creates a serious security risk. Accrued payment obligations and provisions intended to survive termination remain in force.

ProcureTwin is a decision-support tool, not legal, financial, insurance, procurement or professional advice. Except for terms that cannot lawfully be excluded, the service is provided without implied warranties about uninterrupted availability, fitness for a particular tender, contract award or commercial outcome.

Neither party excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that law does not allow to be excluded.

Subject to that, we are not liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, goodwill, business opportunity or a lost tender. Our total liability arising from the service in any 12-month period is limited to the greater of £100 and the fees you paid for the service in that period. This limit is subject to any different liability cap expressly agreed in your pilot order and to the requirement that contractual exclusions be reasonable under applicable law.

Neither party is liable for delay caused by events beyond its reasonable control. You may not transfer the contract without our written agreement. We may transfer it as part of a genuine sale or reorganisation of the ProcureTwin business, provided your rights are not materially reduced. If part of these terms is unenforceable, the rest remains effective. A delay in enforcing a right is not a waiver. No third party has a right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

These terms and any dispute relating to them are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Contact: support@procuretwin.com. The operator’s correspondence address will be supplied in any paid pilot order or invoice and is available on request before you enter a paid contract.